SB Accessories T/A Shumba Bags is an exclusively online retailer and does not have a physical retail store. Deliveries are door to door, and therefore sent to the address supplied by the purchaser. Shumba Bags cannot deliver to P.O. Boxes.

Pre-Orders

We keep limited quantities of our exclusive product on hand, and should we not have stock on a particular item, DO NOT WORRY, we will make one up for you! You will receive an email acknowledging your order and another, once the order is ready to be despatched. You are welcome to contact us at any time on info@shumbags.store or on our WhatsApp line.

Order Processing

• We process orders within 2-3 business days, excluding weekends and holidays.
• Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
• If you need any assistance with your order, please contact us immediately at info@shumbabags.store . We will not be able to make changes to your order after it has shipped.
• Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Domestic Shipping Rates and Estimates

We offer R99 flat rate shipping within South Africa. 

All South African orders are shipped using our trusted and reliable local courier service. This is a registered freight service, where you can track your order online. You (the purchaser) will be required to sign for delivery. Because of this, we recommend that you provide a daytime address where someone will be available to sign between 9am and 5pm.

Please note that WE DO NOT DELIVER TO PO BOX ADDRESSES.

Deliveries are made from 7:00am – 7.00pm on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

Should you require Express delivery during the weekend, please contact us prior to checkout and we will try where possible to arrange this with our contracted couriers and this will be quoted on accordingly.

International Shipping

International deliveries will be quoted for individually according to parcel destination, and volumetric weight. Shumba Bags takes no responsibility for the parcel once it leaves South Africa. International customs charges will be billed to the purchaser and these are not included in the International delivery quote. It is up to the purchaser to seek advice from customs of their own country for this cost.

• These shipping methods do not have online tracking information.

NOTE: We are not responsible for shipping carrier delays.

OWNERSHIP & RISK

Please be attentive that once your product passes to you upon delivery at your own specified delivery address, the ownership and risk of the product is also passed to you (the customer). We require a signature for any product delivered, at which point responsibility for your purchase passes to you. We advise checking to ensure your product is undamaged when receiving your purchase.